Refund policy

Effective Date: September 19, 2025

At maxhaven.top, we want you to be completely satisfied with your purchase. If you're not happy with an item, we have a comprehensive return and refund policy to ensure your satisfaction. This policy describes the steps, conditions, and procedures for returning products and processing refunds.

1. Return Eligibility

To qualify for a return, the following criteria must be met:

  • The product must have been purchased directly through our website, maxhaven.top.

  • The return request must be made within 30 calendar days from the delivery date.

  • The product must be unused and in its original condition, with all tags, labels, and packaging intact. Washed, used, or altered products are not eligible.

  • Proof of purchase is required (order number, receipt, or confirmation email).

2. Process for Returns

To initiate a return:

  1. Contact us at service@maxhaven.top within 30 days from delivery. Include your order number and reason for return.

  2. You will receive a Return Authorization (RA) email with instructions, including the return address and, if applicable, a prepaid shipping label.

  3. Carefully package the item in its original packaging and return it using a trackable shipping service.

  4. Once received and verified for eligibility, your refund will be processed.

3. Refund Policy

  • Refunds are issued to the original payment method.

  • Refunds are processed within 1–2 business days after we receive and verify the returned item.

  • The time for funds to appear in your account depends on your financial institution, typically 7–15 days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).

  • Restocking fees may apply for returns due to buyer preference, typically up to 15%.

  • Refunds cover product cost only; taxes, handling, or gift wrap charges are not refunded.

4. Damaged or Defective Products

If a product arrives damaged or defective:

  • Notify us within 5 business days of delivery and provide photos.

  • We will verify your claim and issue a full refund or replacement.

5. Non-Returnable Items

Certain products cannot be returned due to health, safety, or customization concerns:

  • Used or pet-related items (stains, odor, or damage).

  • Custom or personalized products.

  • Sale or clearance items marked non-returnable.

  • Gift cards, digital goods, or downloadable content.

6. Exchanges

We do not process direct exchanges. Customers wishing to replace an item must return the original (if eligible) and place a new order for the replacement.